Will usually dispatch within 2 working days of receiving cleared payment.
DELIVERY
All Orders from UK Mainland & NI
| Delivery Option | Delivery Time | Cost |
UK STANDARD SHIPPING On All Orders Under £25 | 2 – 5 working days | £2.49 |
UK STANDARD SHIPPING On All Orders Over £25 | 2 – 5 working days | £3.49 |
UK SIGNED FOR SHIPPING On All Orders Over £25 | 2 – 5 working days | £3.99 |
FREE UK STANDARD SHIPPING On All Orders Over £75 | 2 – 5 working days | FREE |
UK Next Day Special Delivery ( Orders placed before 12pm Mon-Thurs ) | Next Day | £7.50 |
As we want to protect the health and safety of our staff, we have decided to reduce our shipping to three times a week. As a result, we have suspended our UK next day delivery for at least the next 4 weeks. We’re thinking of all our customers during this difficult time, please stay safe and well.
Shipping Options International
| Delivery Option | Delivery Time | Cost |
FREE EU SIGNED SHIPPING On All Orders OVER £200 | Approximately delivery 5-7 working days | FREE |
Europe Signed Delivery | Approximately delivery 5-7 working days | £9.95 |
| Rest of world | Approximately 8 - 14 working days | £12.50 |
Please Note: Standard UK delivery time is 2 to 5 working days. However, please allow at least 15 days for delivery before contacting us, as we are unable to investigate with Royal Mail until this time has passed. If you have ordered a large item, please check that your local Royal Mail sorting office is not holding it for collection.
• If you are not completely satisfied with your purchase, simply return the unworn/unused item(s) to us in their original packaging with any tags and labels attached. You are entitled to a full refund on the item(s) if it is returned within 14 days from the date of receiving your order.
• Please send both the invoice and unworn items to our address on your invoice. We advice you to email info@weekenddoll.co.uk before returning any item help us to process your return faster.
• Any refund issued will be for the cost of the item only (no refund on postage and packing charges). We strongly recommend that you return the item by recorded delivery or another secure delivery method. We regret that we cannot be held responsible for the non-delivery of returned goods.
• Unfortunately we cannot accept return of earrings, hair accessories due to hygiene reasons.
Outside of the UK customers
• We do allow additional time for refunds/exchanges outside the UK. Please email info@weekenddoll.co.uk within 7 days of the date of receiving your order.
Exchange
• We will exchange any items for the same items indifferent size and colour. Buyer is responsible for all post and packaging charges for returns.
• Any refund issued will be for the cost of the item only (no refund on postage and packing charges). We strongly recommended that you return the item in recorded delivery or another secure method delivery. We regret that we cannot be held responsible for non-delivery of returned goods.
Refunds
• All returns are usually processed within 3 working days of receipt, however please allow up to 7 days during busy periods.
You will receive an email from us when your return is being processed.
• Any items bought from us at events, festivals and fair are not refundable.
If you would like to discuss the exchange or return of any item, or have any further questions about our return policy please contact info@weekenddoll.co.uk
