Delivery & Returns

 < Important Notice> 

We’re operating our online store as usual. All orders are sent by the Royal Mail. Some areas of the country might experience some delays due to Coronavirus. Please visit the Royal Mail service for updates here

We’re working hard to deliver your items as soon as we can. Thank you in advance for your patience during this period. 

DISPATCH TIME
Will usually dispatch within 2 working days of receiving cleared payment.

DELIVERY 

< All Orders from UK Mainland & NI > 

Delivery Option
Delivery Time 
Cost 

UK STANDARD SHIPPING On All Orders Under £25

2 – 5 working days
£2.49

UK STANDARD SHIPPING On All Orders Over £25

2 – 5 working days
£3.49

UK SIGNED FOR SHIPPING On All Orders Over £25

2 – 5 working days
 £3.99

FREE UK STANDARD SHIPPING On All Orders Over £75

2 – 5 working days
FREE

UK Next Day Special Delivery Orders placed before 12pm Mon-Thurs )

Next Day 
£7.50
 
 
< Shipping Options International>
Delivery Option
Delivery Time 
Cost 

FREE EU SIGNED SHIPPING On All Orders OVER £200

Approximately delivery 5-7 working days
FREE

Europe Signed Delivery

Approximately delivery 5-7 working days
 £9.95
Rest of world
Approximately 8 - 14 working days
£14.95
 
Please Note: Standard UK delivery time is 2 to 5 working days. However, please allow at least 15 days for delivery before contacting us, as we are unable to investigate with Royal Mail until this time has passed. If you have ordered a large item, please check that your local Royal Mail sorting office is not holding it for collection.
 
<  Christmas Return Policy >

We've extended our Returns Policy for Christmas 2020

All orders placed from November 26th until December 23, 2020 can be send back to us by the 11th January 2021. After this, a credit note can be issued if the items are returned back to us 28 days from boxing day.

All outside of the UK order can be returned to us until 31st January 2021.

Please email info@weekenddoll.co.uk for more details about the delivery. We will reply back to you as soon as possible.

Return Policy

• If you are not completely satisfied with your purchase, simply return the unworn/unused item(s) to us in their original packaging with any tags and labels attached. You are entitled to a full refund on the item(s) if it is returned within 14 days from the date of receiving your order.

• Please send both the invoice and unworn items to our address on your invoice. We advice you to email info@weekenddoll.co.uk before returning any item help us to process your return faster.

• Any refund issued will be for the cost of the item only (no refund on postage and packing charges). We strongly recommend that you return the item by recorded delivery or another secure delivery method. We regret that we cannot be held responsible for the non-delivery of returned goods.
 
• Unfortunately we cannot accept return of earrings, hair accessories due to hygiene reasons. 
 
Outside of the UK customers
 
• We do allow additional time for refunds/exchanges outside the UK. Please email info@weekenddoll.co.uk within 7 days of the date of receiving your order.

Exchange
 

• If you wish to exchange for another size, colour or style,  please return the item with a return note for a refund and place a new order for the alternative item. 

• Any refund issued will be for the cost of the item only (no refund on postage and packing charges). We strongly recommended that you return the item in recorded delivery or another secure method delivery. We regret that we cannot be held responsible for non-delivery of returned goods.

Refunds

• All returns are usually processed within 3 working days of receipt, however please allow up to 7 days during busy periods.
You will receive an email from us when your return is being processed.

• Any items bought from us at events, festivals and fair are not refundable. 

If you would like to discuss the exchange or return of any item, or have any further questions about our return policy please contact info@weekenddoll.co.uk