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Delivery & Returns

 DISPATCH TIME

Will usually dispatch within 2 working days of receiving cleared payment.

DELIVERY 

< All Orders from UK Mainland & NI > 

Delivery Option Delivery Time  Cost 
Royal Mail Tracked 48 2 – 4 working days £3.99
Royal Mail Tracked 24 1 – 3 working days £4.99
FREE UK Royal Mail Tracked 48 On All Orders Over £85 2 – 4 working days FREE
UK Next Day Special Delivery ( Orders placed before 12pm Mon-Thurs ) Next Day  £7.95

As the busy posting season is approaching, we would like to ensure parcels reach you in time. So, we have made a small change to our UK delivery service to the Royal Mail Trackable Service. This will give you a notification a few hours before delivery to ensure you don’t miss your order

Outside the UK customers 

VAT is automatically applied to all our products. If If you are visiting our website from outside of the UK, you should receive a pop-up box that allows you to select the country you are in and your choice of currency. Click Shop Now to remove the 20% VAT. If you close the pop-up without pressing the Shop Now button, VAT (20%) will be removed at check out when you type your outside the UK shipping address. 

 < EU Orders >
Delivery Option
Delivery Time 
Cost 

Europe Tracked Delivery By Royal Mail ( Up to 2 kg) 
Approximately 3-7 working days
£9.99

Europe DHL Delivery
Approximately 3-4 working days 		£25.00

Duty & Tax 

VAT (20%) will be removed at checkout or pressing the SHOP NOW button on a geolocation pop-up box. You may be charged your local country VAT on receipt which is your responsibility to pay. 

  • If the order value is under €150, your local country VAT and incur a customs clearance/handling fee might be applied at receipt. 
  • If the order value is over €150, you might also have to pay for import duty, VAT and clearance/handling fee might be applied at receipt.

The origins of items are from Europe or the UK won’t apply for any duty even if you order more than €150 and VAT and clearance/handling fee only. Please contact us about the origins of the item if you are ordering above €150.

 < US and Canada Orders  >  

Delivery Option
Delivery Time 
Cost 
International Tracked Shipping By Royal Mail (Up to 2kg)
Approximately 6 -8 working days
 £14.95

US DHL Express Delivery
Approximately 3 - 4 working days 		£22

This is no signature required on delivery, DHL will leave you a note to rearrange the delivery if you’re not at home.

VAT (20%) will be removed at checkout when you type your shipping address. Your order might be subject to duty which you're responsible to pay. Please contact your local tax regulation. More information can be found here.

< Rest Of World >
Delivery Option
Delivery Time 
Cost 

International Tracked Shipping By Royal Mail
Approximately 6 - 8 working days
From £14.95
VAT (20%) will be removed at checkout when you type your shipping address.
Your order might be subject to duty which you're responsible to pay. Please contact your local tax regulation. More information can be found here.

Please Note: Standard UK delivery time is 2 to 5 working days. However, please allow at least 15 days for delivery before contacting us, as we are unable to investigate with Royal Mail until this time has passed. If you have ordered a large item, please check that your local Royal Mail sorting office is not holding it for collection.

< Christmas Delivery Date 2023 >

 We've extended our Returns Policy for Christmas 2023

All orders placed from December 1st until December 23, 2022 can be send back to us by the 12th January 2024.

All outside of the UK order can be returned to us until 31st January 2024.

Please email info@weekenddoll.co.uk for more details about the delivery. We will reply back to you as soon as possible.

UK Christmas delivery date by Royal Mail

  • Order by Monday, 18th December before 12 pm for Royal Mail 48 delivery before Christmas.
  • Order by Wednesday, 20th December before 12 pm for Royal Mail 24 Next day delivery before Christmas
  • Order by Thursday, 21st December before 12 pm for Special Next day guaranteed delivery before Christmas

Outside of the UK 

Europe

Austria, Belgium, France, Germany, Ireland, Luxembourg, Denmark, Iceland, Ireland, Netherlands, Norway, Slovakia, Spain, Switzerland Order by Wednesday, 13th December

Czech Republic, Poland, Finland, Sweden Order by Friday 9th December  before 12pm

Australia, Greece, Italy and Portugal Order by Thursday 8th December before 12pm

Outside the EU

USA – Order by Wednesday, 13th December before 12pm via Royal Mail

USA – Order by Wednesday 20th December before 9am via DHL

Canada – Order by Wednesday, 13th December before 12pm. 

Australia, New Zealand – Order by Monday, 11 December

The rest of the world – Order by Monday, 11 December

Our usual delivery time – Please contact info@weekenddoll.co.uk for more details about the delivery date before Christmas.

https://www.royalmail.com/christmas/last-posting-dates

Please see our delivery date between 22nd December and 4th January 2024.  

24th December – 27th December – No deliveries

28 - 29  December – Deliveries

31st – 3rdt January – No deliveries

4th January – back to our usual service

Return Policy

• If you are not completely satisfied with your purchase, simply return the unworn/unused item(s) to us in their original packaging with any tags and labels attached. You are entitled to a full refund on the item(s) if it is returned within 14 days from the date of receiving your order.

• Please send both the invoice and unworn items to our address on your invoice. We advice you to email info@weekenddoll.co.uk before returning any item help us to process your return faster.

• Any refund issued will be for the cost of the item only (no refund on postage and packing charges). We strongly recommend that you return the item by recorded delivery or another secure delivery method. We regret that we cannot be held responsible for the non-delivery of returned goods.
 
• Unfortunately we cannot accept return of earrings, hair accessories due to hygiene reasons. 
 
Outside of the UK customers
 
• We do allow additional time for refunds/exchanges outside the UK. Please email info@weekenddoll.co.uk within 7 days of the date of receiving your order.

Exchange
 

• If you wish to exchange for another size, colour or style,  please return the item with a return note for a refund and place a new order for the alternative item. 

• Any refund issued will be for the cost of the item only (no refund on postage and packing charges). We strongly recommended that you return the item in recorded delivery or another secure method delivery. We regret that we cannot be held responsible for non-delivery of returned goods.

Refunds

• All returns are usually processed within 3 working days of receipt, however please allow up to 7 days during busy periods.
You will receive an email from us when your return is being processed.

• Any items bought from us at events, festivals and fair are not refundable. 

If you would like to discuss the exchange or return of any item, or have any further questions about our return policy please contact info@weekenddoll.co.uk