Delivery & Returns

DISPATCH TIME

Will usually dispatch within 2 working days of receiving cleared payment.

DELIVERY

< All Orders from UK Mainland & NI >

Delivery Option	Delivery Time	Cost
Royal Mail Tracked 48	2 – 4 working days	£3.99
Royal Mail Tracked 24	1 – 3 working days	£4.99
FREE UK Royal Mail Tracked 48 On All Orders Over £100	2 – 4 working days	FREE
UK Next Day Special Delivery ( Orders placed before 12pm Mon-Thurs )	Next Day	£9.99

As the busy posting season is approaching, we would like to ensure parcels reach you in time. So, we have made a small change to our UK delivery service to the Royal Mail Trackable Service. This will give you a notification a few hours before delivery to ensure you don’t miss your order

< EU Orders >

Delivery Option	Delivery Time	Cost
Europe Tracked Delivery By Royal Mail ( Up to 2 kg)	Approximately 3-7 working days	£10.99
Europe DHL Delivery	Approximately 3-4 working days	£25.00

Duty & Tax

We use the IOSS scheme, so all prices on our website already include your local VAT.

• For orders under €150 (excluding delivery and taxes), no extra customs or processing fees will be charged upon delivery.

• For orders over €150, VAT will be deducted at checkout, but import duty, VAT, and handling fees may apply upon delivery. To avoid extra costs, consider splitting your order into smaller purchases.

< US Orders >

Delivery Option	Delivery Time	Cost
International Tracked Shipping By Royal Mail (Up to 2kg)	Approximately 6 -8 working days	£14.95
US UPS Express Delivery	Approximately 3 - 4 working days	From £23.00

Prices are displayed in your selected currency excluding tax.

• All orders are shipped from our UK office.

• Orders under $800 are shipped DDP (Delivery and Duty Paid), meaning no extra customs fees or duties will be charged upon delivery. The price you see at checkout is the final price you pay.

• For orders over $800, import duties and taxes may apply upon delivery. Please check your local tax regulations for more information Click here for more information.

< Rest Of World >

Delivery Option	Delivery Time	Cost
International Tracked Shipping By Royal Mail	Approximately 6 - 8 working days	From £14.95

Prices are displayed in your selected currency excluding tax. Your order might be subject to duty which you're responsible to pay. Please contact your local tax regulation. More information can be found here.

Please Note: Standard UK delivery time is 2 to 5 working days. However, please allow at least 15 days for delivery before contacting us, as we are unable to investigate with Royal Mail until this time has passed. If you have ordered a large item, please check that your local Royal Mail sorting office is not holding it for collection.

Return Policy

• If you are not completely satisfied with your purchase, simply return the unworn/unused item(s) to us in their original packaging with any tags and labels attached. You are entitled to a full refund on the item(s) if it is returned within 28 days from the date of receiving your order. For sale items, you can return them within 14 days for a refund, exchange, or store credit.

• Please send both the invoice and unworn items to our address on your invoice. We advice you to email info@weekenddoll.co.uk before returning any item help us to process your return faster.

• Any refund issued will be for the cost of the item only (no refund on postage and packing charges). We strongly recommend that you return the item by recorded delivery or another secure delivery method. We regret that we cannot be held responsible for the non-delivery of returned goods.

• Unfortunately we cannot accept return of earrings, hair accessories due to hygiene reasons.

Outside of the UK customers

• Please ensure that you mark the returned goods as “ return” or “exchange” on the customs form to avoid any duty tax being incurred.

•We do allow additional time for refunds/exchanges on sale item for customers outside the UK. Please email info@weekenddoll.co.uk within 7 days of the date of receiving your order.

Exchange

• If you wish to exchange for another size, colour or style, please return the item with a return note for a refund and place a new order for the alternative item.

• Any refund issued will be for the cost of the item only (no refund on postage and packing charges). We strongly recommended that you return the item in recorded delivery or another secure method delivery. We regret that we cannot be held responsible for non-delivery of returned goods.

Refunds

• All returns are usually processed within 3 working days of receipt, however please allow up to 7 days during busy periods.
You will receive an email from us when your return is being processed.

• Any items bought from us at events, festivals and fair are not refundable.

If you would like to discuss the exchange or return of any item, or have any further questions about our return policy please contact info@weekenddoll.co.uk

Follow

We are determined to deliver excellent customer service and are on hand to help from Monday-Friday. Please contact us at info@weekenddoll.co.uk if you have any questions.

Translation missing: en.general.country.dropdown_label

Delivery & Returns

Follow

Translation missing: en.general.country.dropdown_label