Will usually dispatch within 2 working days of receiving cleared payment.
DELIVERY
< All Orders from UK Mainland & NI >
| Delivery Option |
Delivery Time |
Cost |
| Royal Mail Tracked 48 |
2 – 4 working days |
£3.99 |
| Royal Mail Tracked 24 |
1 – 3 working days |
£4.99 |
| FREE UK Royal Mail Tracked 48 On All Orders Over £100 |
2 – 4 working days |
FREE |
| UK Next Day Special Delivery ( Orders placed before 12pm Mon-Thurs ) |
Next Day |
£9.99 |
< EU Orders >
| Delivery Option |
Delivery Time |
Cost |
|
Europe Tracked Delivery By Royal Mail ( Up to 2 kg)
|
Approximately 3-7 working days |
£10.99
|
|
Europe UPS Delivery
|
Approximately 3-4 working days |
£25.00 |
< Duty & Tax >
We use the IOSS scheme, so all prices on our website already include your local VAT.
• For orders under €150 (excluding delivery and taxes), no extra customs or processing fees will be charged upon delivery.
• For orders over €150, VAT will be deducted at checkout, but import duty, VAT, and handling fees may apply upon delivery. To avoid extra costs, consider splitting your order into smaller purchases.
< US Orders >
| Delivery Option |
Delivery Time |
Cost |
|
International Tracked DDP Shipping By Royal Mail
|
Approximately 6 - 8 working days |
£14.95 |
Prices are displayed in your selected currency, excluding UK tax.
Customs duty fees are pre-paid and automatically calculated at checkout once you enter your shipping address. Shipping charges include all taxes, tariffs, and fees, so there’s nothing extra to pay when your order arrives. Please note that these charges are non-refundable.
| Delivery Option |
Delivery Time |
Cost |
|
International Tracked Shipping By Royal Mail
|
Approximately 6 - 8 working days |
From £14.95 |
Prices are displayed in your selected currency
excluding tax. Y
our order might be subject to duty which you're responsible to pay. Please contact your local tax regulation. More information can be found here.
Please Note: Standard UK delivery time is 2 to 5 working days. However, please allow at least 15 days for delivery before contacting us, as we are unable to investigate with Royal Mail until this time has passed. If you have ordered a large item, please check that your local Royal Mail sorting office is not holding it for collection.
Return Policy
• If you are not completely satisfied with your purchase, simply return the unworn/unused item(s) with a return form to us in their original packaging with any tags and labels attached. You are entitled to a full refund on the item(s) if it is returned within 28 days from the date of receiving your order. For sale items, you can return them within 14 days for a refund, exchange, or store credit.
• Please send both the invoice and unworn items to our address on your invoice. We advice you to email info@weekenddoll.co.uk before returning any item help us to process your return faster.
• Any refund issued will be for the cost of the item only (no refund on postage and packing charges). We strongly recommend that you return the item by recorded delivery or another secure delivery method. We regret that we cannot be held responsible for the non-delivery of returned goods.
• Unfortunately we cannot accept return of earrings, hair accessories due to hygiene reasons.
Outside of the UK customers
• Please ensure your parcel is clearly marked as “United Kingdom Returned Goods” and labelled as a “Return” or “Exchange” on the customs form, as we cannot accept responsibility for any fees incurred due to incorrect labeling.
• We allow additional time for refunds/exchanges on sale items for customers outside the UK. Please email info@weekenddoll.co.uk within 7 days of the date of receiving your order.
Exchange
• If you wish to exchange for another size, colour or style, please return the item with a return note for a refund and place a new order for the alternative item.
• Any refund issued will be for the cost of the item only (no refund on postage and packing charges). We strongly recommended that you return the item in recorded delivery or another secure method delivery. We regret that we cannot be held responsible for non-delivery of returned goods.
Refunds
• All returns are usually processed within 3 working days of receipt, however please allow up to 7 days during busy periods.
You will receive an email from us when your return is being processed.
• Any items bought from us at events, festivals and fair are not refundable.
If you would like to discuss the exchange or return of any item, or have any further questions about our return policy please contact info@weekenddoll.co.uk
